Managed IT support

Acting as your strategic IT partner, we cover all aspects of IT to meet your current needs and future plans.

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Comprehensive support across all technology

Our managed IT support covers your IT infrastructure and supports your in-house team. We take responsibility for your technology needs of today and help accomplish your future plans, with a comprehensive support service that includes:

  • Unlimited service desk support via telephone, email and live chat
  • 24/7 remote monitoring and management
  • Automated device updates
  • Managed anti-virus and anti-malware with built-in ransomware protection
  • Managed on-site and off-site backups
  • Scheduled preventative maintenance
  • Management of IT assets
  • Management of third-party IT service providers
  • Complimentary cover for education establishments during Ofsted inspections

Optional add-ons to managed IT support

We offer a range of add-ons that enhance the IT support you receive, allowing us to offer a tailored package based on your requirements, with extras including:

  • Cyber security services
  • Regular scheduled visits for end-user support
  • Training and development of your in-house IT team
  • On-site cover for staff holidays and absences
  • Bespoke SLAs with custom response times
  • Bespoke support for mission-critical third-party technology

Work with us

We focus on ensuring that every organisation we work with is able to adapt to the changing landscape of technology, helping you to drive forward with IT.

Our dedicated team will always strive to improve your experience with technology.

Get in touch today and find out more about what we can do for your organisation.

Trusted by our customers

We’re the trusted IT partner to organisations working across a wide range of sectors, ranging from small business to enterprise and public sector environments.

  • I can't say enough great things about Primary Technology. They know their stuff and are extremely helpful and attentive. We rely on their service desk to keep our systems operating and our people focused on their jobs and not on maintaining software.

    Operations Manager, Mechanical Engineering Client

Delivering the managed IT service

We provide a managed support service that is designed to enhance your technology usage while providing the expertise to develop your strategic IT plans.

Dedicated Technical Account Manager

Your dedicated technical account manager will ensure we meet your business objectives and expected outcomes. They work alongside our service desk and project teams to ensure all works are completed to the same high standard by conducting regular internal reviews alongside catch-up meetings to monitor and manage the implementation of your technical roadmap.

Swift on-boarding

Your transition to our managed support service will follow our standard on-boarding procedure, which has been designed to make the transition as smooth and stress-free as possible.

Industry-leading tools

We use industry-leading tools that are trusted by IT professionals across the world to manage, monitor and proactively identify and resolve issues.

Complementary services

You can rely on our extended range of IT services and solutions to meet further technology objectives across communications systems, building management and more.

Our extended range of cloud, communication and IT solutions

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Partnerships & accreditations

We are proud to have developed trusted partnerships with leading technology suppliers, manufacturers and global tech brands.

view all of our partners
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Work with us

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