Bespoke IT support packages

We understand that every organisation is different. Our bespoke support offering is scaled to suit your needs.

Contact us today
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Bespoke support packages for any area of IT

Our bespoke support service is flexible and adaptable, allowing us to tailor the solution to your needs. Whether you have an in-house IT team that requires short-term relief, would like scheduled on-site support or require help with IT projects, we provide a variety of services, including:

  • Help and support with planning and implementation of IT projects
  • Scheduled on-site visits to help with day-to-day IT support
  • Strategic advice and guidance for long-term planning
  • Cover for staff holidays and absences
  • Response to critical infrastructure issues
  • Training and development of your in-house IT team
  • Cover to allow your team to focus on hardware roll-outs and upgrades
  • Provision of senior technicians with industry expertise
  • Management of Cloud Services
  • Support for remote offices

Delivering bespoke IT support

As an established IT provider, we understand the needs of organisations of all sizes and the demands that can be placed on existing in-house IT teams. Our bespoke IT support service is supported by our expert team with the same expectations for quality-of-service as our managed IT support services.

  • We use industry-leading tools for IT support management of tickets to make the process simple and easy to manage
  • Our experienced service desk work to ISO and ITIL best practices. We have high standards for ourselves and strive for excellence in each and every task we undertake
  • Your dedicated technical account manager will ensure that the service you receive meets your expected outcomes
  • We conduct regular reviews and catch-up meetings to ensure your objectives are being met

Work with us

We focus on ensuring that every organisation we work with is able to adapt to the changing landscape of technology, helping you to drive forward with IT.

Our dedicated team will always strive to improve your experience with technology.

Get in touch today and find out more about what we can do for your organisation.

Trusted by our customers

We’re the trusted IT partner to organisations working across a wide range of sectors, ranging from small business to enterprise and public sector environments.

  • We have received excellent support, consultancy, development and creative ICT network solutions from Primary Technology for a number of years. Their engineers who are always on call to respond to any queries have transformed our school’s ICT.

    Headteacher, Primary Academy

Our extended range of cloud, communication and IT solutions

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Partnerships & accreditations

We are proud to have developed trusted partnerships with leading technology suppliers, manufacturers and global tech brands.

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Work with us

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