About us

Helping customers to succeed through the use of IT, connectivity and communication tools.

About Primary Technology

Everything we do at Primary Technology is underpinned by our values to act sustainably, to work with integrity and to use innovative tools and processes to do what’s best for our customers, employees and partners. We strive to continuously improve using new technology and processes that have a positive impact on customer outcomes.

Our approach

Our approach is collaborative and is designed to guide you towards the solution that delivers the optimal outcome.

We listen and understand how your organisation operates, the past challenges you’ve faced and your future needs, from a commercial and technical perspective. This enables us to propose an appropriate solution that can be measured against key requirements with a clear implementation roadmap.

We deliver your proposed roadmap and implement technical elements that are reviewed at key stages, managed by a team of technical specialists and lead by your dedicated technical account manager.

We enhance the solution after delivery with proactive support and continual improvements based on new technology and processes that can positively impact uptime, data protection and usability.

Our values

  • Sustainability - We are committed to reducing our impact on the environment and improving the effect we have on society.
  • Integrity – We are committed to act with integrity and maintain a culture of ethical practices across the organisation.
  • We continually improve by implementing new ways of working, adapting to new technologies and delivering creative solutions by clearly understanding the needs of our customers.

We are Primary Technology

The Primary Technology journey began in 2004, in a small side-office. Since then, we have outgrown two further offices until taking up our current headquarters in Bradford.

Nearly two decades later, we’ve helped organisations across the public and private sector adapt and thrive in the continually changing technology landscape, delivering bespoke, reliable IT support and services and we are still working with customers that have stayed with us since the very beginning.

As we have progressed, we have built strong partnerships with globally recognised brands, including Microsoft, Google, Dell, HP, Cisco and many more.

Our commitment to quality has enabled us to grow our team and offer expertise across a range technology products and services, becoming a highly regarded, dependable provider to public and private organisations.

Primary Technology is not for sale

We have officially committed that Primary Technology will not be acquired by another party for a rolling 10-year period. This is a pledge to all stakeholders; our employees, customers and partners of our long-term commitment.

Our aim is to continue with our organic growth as we have for the last 20 years, continually striving to improve and investing in our team as our highest priority. A third of our current employees have been with us for over 10 years, and we hope this continues to grow, along with our equally loyal customer base. Our long-term staff and lasting customer partnerships demonstrate the culture we foster at Primary Technology and why we are a highly-regarded company.

A big thank you to all of our team, clients and partners alike as we look forward to a bright future.


Our vision, mission and goals

Our vision: To empower our customers to increase their quality through the smart use of technology.

Our mission: To design, deliver and support market leading technology solutions as a trusted partner of choice.

Our goal: To create sustainable growth through investment in our people, products and services, while fostering an open and transparent culture.

Accreditations & memberships

We carry a range of accreditations that demonstrate our commitment to delivering high-quality outcomes for both our customers and our staff.

view all of our accreditations

Work with us

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