IT support Wakefield

Based in West Yorkshire, we provide IT services to businesses in Wakefield with expertise across IT support, cyber security, backups and disaster recovery services.

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Wakefield IT support

Since forming in 2004, we’ve built a team with expertise across the full spectrum of IT, helping to support, develop and expand the use of technology across business and education organisations.

First-time fix for your IT issues

A key feature of our managed IT support package is our first-time fix policy. We resolve the majority of issues the first time you get in touch, whether that’s over the phone, via email or live chat. We find this provides the biggest improvement for your staff, when they can quickly receive support and assistance from a technical expert.

Responsive technical management

If you outsource your IT support and are reviewing options before your renewal, you’ll understand that having a team that can also help with technology upgrades, replacements, expansions and migrations is essential. Alongside IT support, you’ll be assigned a technical account manager to ensure any changes you need to make are managed quickly and effectively.

IT Support Packages

Our range of IT support packages are tailored to your requirements. Cover can include the support of your entire IT infrastructure or integration with your existing team to help to improve capacity or provide a path for technical escalations.

find out more about our IT support packages

Cyber Security & Disaster Recovery

We help to reduce risk and protect your organisation against cyber security threats. You can choose to implement a variety of services including managed backups, disaster recovery planning, cyber security training and network security improvements.

find out more about cyber security

Microsoft 365 & Google Workspace

We provide support for cloud services with a focus on organisations that run Microsoft 365 (formerly Office 365) or Google Workspace. We’ll analyse your usage, provide advice on how to get the most out of your existing cloud tools and review options for integrations across other cloud service providers.

find out more about our cloud services

IT Projects

Our approach to project planning and project management is to ensure objectives, scope and resources are understood and agreed before work commences. We work through our standard process to ensure progress is monitored and communicated from start to completion.

find out more about IT projects

West Yorkshire businesses that use our IT support services

We’re the trusted IT partner to organisations working across a wide range of sectors, ranging from small enterprise to corporate and public sector environments.

  • From the initial IT review, we could see that they offered a blend of customer care and technical expertise. They identified security vulnerabilities and key areas for improvement in our priority IT services such as backups and Microsoft Office 365, and with their expertise, we have seen cost savings in these areas.

    Merchandise Manager, Blue Sky Designs

  • I really need an IT support business that I can rely on and trust to support me when things from time to time go wrong. I have really benefitted from having their expert knowledge and excellent support for a few years now. It's a great reassurance to me that they are always there when I do need them.

    Owner, Metropolis Events

  • Realising that our old wireless was not up to scratch, we consulted with Primary Technology to find a competitive solution that would improve the experience of our customers at Madison Offices. We now have an excellent Wi-Fi system in place, no connectivity blackspots and our customers are now able to stream videos and make video calls without any issues.

    CEO, Madison Offices

Why work with us

We help Wakefield businesses and educational organisations improve quality with technology, with a local team of IT experts that deliver real benefits.

If you’d like to find out more, one of our team would be happy to arrange a call or meeting. Feel free to contact us today, or email [email protected].

Partnerships & accreditations

We are proud to have developed trusted partnerships with leading technology suppliers, manufacturers and global tech brands.

view all of our partners

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