IT support

We provide stress-free IT support to companies and educational organisations, whether fully outsourced or requiring a bespoke IT support package.

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Your strategic IT partner

Technology is vital in helping to create an engaged workforce that performs effectively and efficiently. However, it can be challenging to find the time and resources to manage your IT environment. We take responsibility for your organisation’s IT, working as a trusted partner that helps you get the most out of technology.

Managed IT Support

Our managed IT support service provides more than technical solutions; we help you discover new ways of working, enabling you to solve business problems, streamline processes and increase productivity. Acting as your strategic IT partner, we cover all aspects of your tech from infrastructure to end-users, both remotely and on-site.

Read more about managed IT support

Bespoke IT Support Packages

Our bespoke IT support packages provide assistance in any area of IT, from scheduled on-site support, to the management of upgrades and implementation of IT projects. We will integrate with your existing IT structure to enhance your capacity and ensure the wider needs of your organisation are being met.

Read more about bespoke IT support packages

Are you an education establishment?

Our education IT services are tailored to suit all sizes and structures, from schools to Multi-Academy Trusts, giving you the confidence to achieve your IT goals.

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IT services for education

We have vast experience providing technology services to education, whether that’s developing IT strategies, implementing technical projects or providing end-user support. We give you the peace of mind that your IT infrastructure and end-users are fully supported by a team that understands the demands of working in education.

find out more about our tech services for education

Trusted by our customers

We’re the trusted IT partner to organisations working across a wide range of sectors, ranging from small business to enterprise and public sector environments.

  • I can't say enough great things about Primary Technology. They know their stuff and are extremely helpful and attentive. We rely on their service desk to keep our systems operating and our people focused on their jobs and not on maintaining software.

    Operations Manager, Mechanical Engineering Client

  • We have received excellent support, consultancy, development and creative ICT network solutions from Primary Technology for a number of years. Their engineers who are always on call to respond to any queries have transformed our school’s ICT.

    Headteacher, Primary Academy

Why work with us?

We will work as your trusted IT partner helping you get the most out of your technology. We listen to your needs and design systems and solutions that ensure your vision for IT is implemented.

Stress-free service desk

As an established IT service provider for over 15 years, our experienced service desk work to ISO and ITIL best practices. We have high standards for ourselves and strive for excellence in each and every task we undertake.

Industry-leading tools

We use a range of tools that are trusted by IT professionals across the world. Our remote monitoring and management tools, along with our IT service management tools enable us to provide the best possible customer experience.

Continuous improvement

We strive to continually adapt and improve across all areas of our organisation. This is achieved by listening to customer feedback, performing regular internal audits and seeking 360-degree employee feedback. We benchmark our technical training against industry standards to ensure our staff are always equipped with the appropriate skills our customers need.

Tailored solutions

The service you receive will be designed to suit your current needs and future plans. Whether you already outsource your IT department, have an internal team that requires extra support or are looking for extra help with a project, we offer solutions to suit all environments.

Discover how we can support IT in your organisation

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Partnerships & accreditations

We are proud to have developed trusted partnerships with leading technology suppliers, manufacturers and global tech brands.

view all of our partners
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Work with us

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