Primary Technology Ltd


Our Complaints Procedure

Primary Technology strives to offer the very highest levels of service to all of our customers 100% of the time. In order to keep our standards high we need you to tell us when we fall short.

If you have a complaint about any aspect of Primary Technology please contact the appropriate Director with the details of your complaint and let us know how you would like to be contacted. We will assess your complaint and provide a resolution within two weeks.

The Process

  1. We will send you a letter or email acknowledging receipt of your complaint within three days of receiving it. We will include a copy of this process for you reference.
  2. The appropriate staff member will then investigate your complaint. This will depend upon the nature of your complaint and it’s severity.
  3. We may ask you to hold a meeting with us or request further details to help resolve your complaint. We will do this within seven days of acknowledging your complaint.
  4. Within seven days of the meeting, we will contact you to you to confirm what took place and any resolutions that were agreed or proposed.
  5. If you do not want a meeting or it is not possible, we will send you a detailed reply to your complaint, including our suggestions for resolving the matter, within fourteen days of acknowledging your complaint.
  6. Once our resolutions have been carried out we’ll contact you to ensure you are satisfied with the response.
  7. At this stage, if you are still not satisfied, you should contact us again and the Managing Director will look into your complaint and subsequent proposed resolutions.
  8. We will contact you by letter or email within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.



Mark Fisher
Managing Director
Email: complaints(at)
Office: 01274 649731


Adam Mawson
Finance Director
Email: complaints(at)
Office: 01274 649731


danDan Pawlowski
Installations Manager
Email: complaints(at)
Office: 01274 649731



  • Primary Technology and Sahara Presentations have been working together for over seven years and the relationship has moved from strength to strength based on mutual trust and respect. It is clear to us that the knowledge and professionalism of the Primary team has kept them... read more


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  • We are very impressed with all aspects of the services received from PT. Their extensive knowledge, enthusiasm and speed in providing and acting upon questions we’ve asked and issues that have arisen have been fantastic. Its nice to know we can get such quality personalised... read more

    Savile Park Primary School

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  • We changed our technical support provider to Primary Technology and have not looked back! The passion and commitment to ICT is great. They help increase staff confidence in ICT, which helps to keep our ICT suite fully booked!

    Woodside Academy

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  • We'd like to say a big thank you to the Primary Technology guys who have been in school during our OFSTED. Primary Technology's level of service and knowledge to date, not to mention their enthusiasm for the job, has left us all kicking ourselves that... read more

    Worth Valley

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  • We changed over from our previous provider to Primary Technology in April 2008, there is no looking back. The level of services provided reminds me weekly that we have made the right choice. I look forward to developing our school facilities with our new found... read more

    St Columba’s Catholic Primary School

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  • Primary Technology provides a complete primary school IT support package. They combine extensive up-to-date knowledge about cutting edge IT hardware with an awareness of what could be used to enhance pupil learning.

    Newby Primary School

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  • Since we subscribed to Primary Technology's technical support we have received fantastic help and consultation on a weekly basis, with improvements that allow us to move ICT forward and plan for the future. The services are quality, good value and highly recommended!

    Low Moor C.E. Primary School

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  • Primary Technology have been a fantastic partner supporting our school's ICT needs. They have been reliable whenever they have worked in the school and they strive to give us good value. When we ask for advice and support they always go the extra mile. I... read more

    Heaton Primary School

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  • Once again, the service on the ground and remotely has been fantastic. I really enjoyed working to develop the website and the training delivered to staff was very well received. Our IT technicians have been fantastic in school this year again and I have really... read more

    Menston Primary School

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  • Our IT technician has been incredible and is taking the school from strength to strength with regards to our ICT provision. His insight and knowledge is incredible, we feel privileged to have him working with us. You have such am amazing and talented team of... read more

    Robin Hood Primary School

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