Customer: Ripon Community Link
Locations: Ripon, North Yorkshire
System Installed: Microsoft 365 SharePoint Teams
Ripon Community Link (RCL) is a UK-based charity that provides support and care to adults and young people with learning disabilities. Based at Ripon Walled Garden, a historic Victorian Walled Garden, Orchard, and Woodland, where the beautiful surroundings provide the perfect environment to support individuals with work-based learning and day care activities.
Primary Technology were selected to provide Managed IT Services for RCL in 2022. After a successful onboarding period that involved stabilising the IT environment, RCL’s IT roadmap was put in place to identify key areas for improvement.
RCL was facing several challenges with their Microsoft 365 environment. The system was initially set up without a structured folder or Teams groups, with data stored across various cloud file storage services, making it difficult to manage. Additionally, RCL’s Microsoft Windows devices had no centralised management and staff could not access different devices across the site. As the charity’s data and staff continued to grow, it became apparent that a new solution was required to ensure information was stored centrally and securely.
Our experience with Primary Technology has been extremely positive from day one. Within just over 6 months, we have been on a real journey with developing our IT systems and processes, particularly around data security. Mo and the team have fully understood our brief and this is largely due to spending time in our service, getting to know who we are and what we do. Our team are now working with growing confidence and whilst the changes have been daunting for some, we know that we can pick up the phone and will be supported at the appropriate pace by a friendly and knowledgeable technician. We have experienced excellent response times, professional and knowledgeable support and guidance throughout, and we are very much looking forward to further developing our relationship with Primary Technology as we grow our IT offer within the Charity.
Lindsay Roome, PA to Chief Executive Officer, Ripon Community Link
With the help of Primary Technology, RCL successfully transitioned to fully utilising the features within Microsoft 365, removing the need for various external file storage services. The successful implementation of SharePoint, Teams, and Intune resulted in cost savings for the charity as they did not require any additional services or software.
Staff have seen improved team collaboration, with the ability to access work from home or the office, thanks to SharePoint's document tracking and management capabilities.
Overall, the solution provided by Primary Technology has improved efficiency, collaboration and data security for RCL.
We are proud to have developed trusted partnerships with leading technology suppliers, manufacturers and global tech brands.view all of our partners
One of our dedicated IT experts will be in touch: