Technical Support Engineer (Mobile)

Primary Technology® is looking for a person to join the team as a Technical Support Engineer (Mobile) responsible for supporting clients to the level specified by the Technical Support SLA and to progress the company by taking on extra responsibilities in none site time.

Your Responsibilities:

  • Traveling to client sites to provide complete IT technical support
  • Support of existing systems and fault finding
  • Keep staff confidence in schools and develop a good working relationship
  • Attendance of relevant courses and completion of required coursework

Job Description:

  • Working 37.5 hours a week
  • Keep clients up-to-date with products, services and practice
  • Provide impartial advice and present clients with all available options
  • Work within the clients’ expectations to deliver the best possible service
  • Education of client’s staff and developing a good working relationship with the client
  • Proactive maintenance and updates to the clients’ networks
  • Identifying when hardware needs to be replaced and offering advice and support with the
  • replacement process
  • Maintenance and repair for all hardware that the clients may ask to be repaired
  • Fault finding on any and all infrastructure issues that may arise
  • Forward planning of systems, infrastructure and the clients use of the whole ICT setup
  • Liaising with third party companies on behalf of the clients to diagnose and fix issues
  • Maintaining a good job log using the company’s in-house systems
  • Offering support and training with new devices and software
  • Advise the clients with WEEE and remove from site when necessary
  • Research all possible solutions that may be suitable for clients
  • Effectively manage time whilst onsite to ensure clients receive the best possible service
  • Other duties as required

Essential Requirements:

  • Clear and concise written and spoken communication skills
  • Excellent customer support, problem solving ability and communication skills
  • Ability to communicate information in a structured and balanced way appropriate to the needs of the end user
  • Effective time management, planning and prioritisation
  • Full UK driving license and own vehicle
  • Eligible to work in the UK
  • Working within schools
  • Management of large scale or multiple Active Directory Domains, DNS and Group Policy.
  • Remote connection technologies such as DirectAccess and VPNs.
  • Configuration of VLANs, routing and sub-netting
  • Hardwired PBX and VOIP technologies
  • Deployment technologies such as WDS, MDT, Configurator 2 and DeployStudio
  • MIS’s such as SIMS, CMIS, Integris G2, Arbor and ScholarPack
  • Financial packages such as FMS, PSFinancials and Corero
  • Management of cloud based control systems such as Chromebook management and Meraki MDM.
  • Desktop Operating systems such as Windows 7 / 8 / 10, Ubuntu Desktop and OSX
  • Installation and configuration of Windows server 2008 / 2012 / 2016 including all roles and services
  • Microsoft SQL Server 2008 / 2012 / 2014
  • Networking (TCP/IP, DNS, DHCP, VPN, VLAN’s)
  • Firewall and content filters such as SmoothWall, Fortinet, Surfprotect, Sonicwall
  • Door entry systems such as Paxton

Desirable but Not Essential:

  • Experience of working in an educational environment
  • Knowledge of VPP and EES licensing
  • Experience of virtualisation technologies

Benefits:

  • Company laptop and mobile phone
  • Paid mileage for business journeys when visiting customer sites

Job Type: Full-time
Salary: £18,000.00 to £24,000.00 /year
Job Location: Bradford, West Yorkshire

Required education: Secondary education
Required experience: Technical Support – 3 years
Required licence or certification: Full UK Driving Licence

 

Trainee Support Engineer / Technician (Mobile)

We are looking for a bright and enthusiastic person to join a diverse and highly skilled team. You must have the ability to work as part of a widespread team which communicates efficiently, whilst remaining effective attending a customer’s site independently.

This role includes weekly training sessions, so we require someone who is keen to learn and progress under their own initiative.

Overview

  • Traveling to client sites to provide complete IT technical support
  • Support of existing systems and fault finding
  • Keep staff confidence in schools and develop a good working relationship
  • Attendance of relevant courses and completion of required coursework
  • A Junior Support Engineer is responsible for 1st line support to customers this includes technical duties and customer relations.This will also involve phone based remote support.

Job Description

  • Working 37.5 hours a week
  • Keep clients up-to-date with products, services and practice
  • Provide impartial advice and present clients with all available options
  • Work within the clients’ expectations to deliver the best possible service
  • Education of client’s staff and developing a good working relationship with the client
  • Proactive maintenance and updates to the clients’ networks
  • Identifying when hardware needs to be replaced and offering advice and support with the
  • replacement process
  • Maintenance and repair for all hardware that the clients may ask to be repaired
  • Fault finding on any and all infrastructure issues that may arise
  • Forward planning of systems, infrastructure and the clients use of the whole ICT setup
  • Liaising with third party companies on behalf of the clients to diagnose and fix issues
  • Maintaining a good job log using the company’s in-house systems
  • Offering support and training with new devices and software
  • Advise the clients with WEEE and remove from site when necessary
  • Research all possible solutions that may be suitable for clients
  • Effectively manage time whilst onsite to ensure clients receive the best possible service
  • Other duties as required

Essential Requirements:

  • Clear and concise written and spoken communication skills
  • Excellent customer support, problem solving ability and communication skills
  • Effective time management, planning and prioritisation
  • Full UK driving license and own vehicle
  • Eligible to work in the UK
  • Good understanding of delegation.
  • Keen interest and wanting to pursue a career in
  • Jobs may need to be escalated to a Senior Technical Support Engineer if required.
  • Basic understanding of IT systems and networking.
  • One or more of the following: GCSE IT A-C, A Level IT, GNVQ ADV IT, Comptia A+, Cisco
  • Any successful applicants will need to undertake an enhanced DBS check for this position.

Desirable:

  • Experience working within schools
  • Desktop Operating systems such as Windows 7 / 8 / 10, Ubuntu Desktop and OSX
  • Installation and configuration of Windows server 2008 / 2012 / 2016 including all roles and services

Benefits:

  • Company laptop and mobile phone
  • Paid mileage for business journeys when visiting customer sites
  • Full-time senior technician roles available once you progress through our trainee program.
  • Planned pay rises while progressing through the traineeship.

Job Type: Full-time
Salary: £14,285.00 /year
Job Location: Bradford, West Yorkshire

Required education: Secondary education
Required licence or certification: Full UK Driving Licence

We're always looking for talented individuals to work with us at Primary Technology ®. If you think you have what it takes then send us your CV below and we'll get back to you.

We offer many opportunities to develop and extend your knowledge base through internal and external training and we encourage you to take charge of your own development. You’ll also be set objectives on a frequent basis so you know what we expect of you with many opportunities to participate in brain storming sessions, technology forums and problem solving meetings.

Don’t see a position you fancy? Submit your CV to us and we’ll keep it on file – our requirements are constantly changing so you might be perfect for a role we don’t know we need yet!

Recruitment agencies – We prefer not to use agencies, so please don’t call us and we promise not to call you.

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