Technical Support

Since 2004 Primary Technology have been providing tailored Technical Support packages to schools with support available on a callout basis or annual contract. The most important part of how we work is the relationship between ourselves and your school.

That is why you get a dedicated engineer, free consultancy and three year planning to help you move forward – independent of what package you buy. Support contracts start at half a day every other week; average support contracts are 3 hours per week onsite support. All our packages are provided in blocks of 3 hours and can be combined in any way you like.

We also install and maintain software that helps to ease the strain of managing ICT. These include a job ticketing system, automated inventory of hardware, 24/7 server monitoring, remote assistance and telephone help-desk.

Guaranteed response time to callouts and free support for the mornings of Ofsted/HMI inspections are a standard feature of all of our packages.

What Makes This Special?

We are an Education only company. Our entire support is tailored around supporting the activities and day to day working of a school. The service is proactive, we help schools to plan ahead and liaise with other support agencies. All our schools have the mobile numbers of our managers and clear escalation paths are in place to ensure a high level of service quality.

Supporting schools across a number of different Local Authorities, the gripes and troubles of school life are something we know all too well. Our mission is to make teaching and learning easier. Not only is this something we combat through on-site support, but we also produce a great range of online tools that we build with our experiences and feedback from working in schools. Don’t believe us? Check out our testimonials.

To get a tailored quote for your school or to take advantage of our free consultancy please don’t hesitate to get in touch.