Primary Technology Ltd

SchoolEmail Issues

Wednesday 3rd September | No comments yet

We are aware of a number of customers having problems this morning accessing their emails via outlook and mobile devices. We have some suggestions and fixes depending on the nature of the problems you’re seeing.


If Outlook can’t connect at all. You can try opening your email account settings via Mail in the control panel, clicking more settings and going to the connection tab. Then clicking Exchange Proxy Settings and checking the box labeled “On fast networks connect using HTTP first then connect using TCP/IP”. You may also need to disable cached exchange mode, saving all the changes opening up outlook until it loads fully and connects you to exchange then closing outlook and re enabling cached exchange mode in email account settings.

If you’re being prompted for your username and password when opening Outlook we suggest you check that the username is in the form SE\*your username* and you use your regular password, if you know the main email for your account (known as the default SMTP address) you can also use that for your username. You may have to press ok a few times for it to be accepted.



If your iPhones/iPads are having trouble connecting you should check the settings in the mail account for your SchoolEmail account using the following:

Settings > Mail, Contacts, Calendars > Select the account you use for SchoolEmail > Account > Change Domain to SE, tap Done, then Confirm, then tap Done again. Tap save. Assuming you have a wifi or mobile data signal your account should now receive mail, although you may receive a few prompts when opening the mail app from previous cached requests.


Outlook Web Access is unaffected and can be used by going to


If you are still experiencing problems please call us on 0845 68 01274 and we’ll be happy to help.


Leave a Reply

Your email address will not be published. Required fields are marked *

To contact us today, call us on 01274 649731 or get in touch here.


  • Primary Technology and Sahara Presentations have been working together for over seven years and the relationship has moved from strength to strength based on mutual trust and respect. It is clear to us that the knowledge and professionalism of the Primary team has kept them... read more


    all testimonials

  • We are very impressed with all aspects of the services received from PT. Their extensive knowledge, enthusiasm and speed in providing and acting upon questions we’ve asked and issues that have arisen have been fantastic. Its nice to know we can get such quality personalised... read more

    Savile Park Primary School

    all testimonials

  • We changed our technical support provider to Primary Technology and have not looked back! The passion and commitment to ICT is great. They help increase staff confidence in ICT, which helps to keep our ICT suite fully booked!

    Woodside Academy

    all testimonials

  • We'd like to say a big thank you to the Primary Technology guys who have been in school during our OFSTED. Primary Technology's level of service and knowledge to date, not to mention their enthusiasm for the job, has left us all kicking ourselves that... read more

    Worth Valley

    all testimonials

  • We changed over from our previous provider to Primary Technology in April 2008, there is no looking back. The level of services provided reminds me weekly that we have made the right choice. I look forward to developing our school facilities with our new found... read more

    St Columba’s Catholic Primary School

    all testimonials

  • Primary Technology provides a complete primary school IT support package. They combine extensive up-to-date knowledge about cutting edge IT hardware with an awareness of what could be used to enhance pupil learning.

    Newby Primary School

    all testimonials

  • Since we subscribed to Primary Technology's technical support we have received fantastic help and consultation on a weekly basis, with improvements that allow us to move ICT forward and plan for the future. The services are quality, good value and highly recommended!

    Low Moor C.E. Primary School

    all testimonials

  • Primary Technology have been a fantastic partner supporting our school's ICT needs. They have been reliable whenever they have worked in the school and they strive to give us good value. When we ask for advice and support they always go the extra mile. I... read more

    Heaton Primary School

    all testimonials

  • Once again, the service on the ground and remotely has been fantastic. I really enjoyed working to develop the website and the training delivered to staff was very well received. Our IT technicians have been fantastic in school this year again and I have really... read more

    Menston Primary School

    all testimonials

  • Our IT technician has been incredible and is taking the school from strength to strength with regards to our ICT provision. His insight and knowledge is incredible, we feel privileged to have him working with us. You have such am amazing and talented team of... read more

    Robin Hood Primary School

    all testimonials