• Tel: 01274 649731

Primary Technology Ltd

Covid-19 Notice

We know your school relies on IT for day-to-day running and will place further reliance on technology should you face a school closure for an extended period. We have plans in place to support all customers which are laid out below.

Contacting Us

You can always contact us on 01274 649731. Service Desk hours are 8am – 5pm and you can add jobs 24/7 in the normal manner using our online job logging system.

On-site Technical Support

We will continue to provide on-site technical support until advised otherwise.  We will keep you updated should any of our technical support team be unavailable and we have advised all staff to follow government advice in regards to self-isolation.

In the event of school closures, we have provisions in place to move all mobile technicians into a remote (from home) Service Desk. To provide the best level of support, your technician will be available for remote support – simply call the Service Desk and you can be put directly through to your technician. Technicians will continue working on any issues that they can solve remotely whilst schools remain closed to ensure as many issues are resolved for when schools re-open.

Remote Access for School Staff

Our service desk and technical support team are working to ensure your remote access services are configured and running correctly. We’re also setting up new remote access solutions where required, although this can be a lengthy process as it can rely on third parties. Please contact us if you are unsure of your school’s remote access solution.

Any member of your staff working from home can also contact our service desk if they are having issues using remote access.

Our Office Staff

Since 17th March, we have all office staff working from home where possible, with on-site meetings rearranged as phone calls. We have a skeleton team in the office to run services, with contingency plans in place should all staff be required to work from home. We do not expect any disruption to our service desk or your ability to receive technical support.

Website Content Management

Our website content team are working remotely but can still be contacted via our office phone number or the usual email address. A same-day response can still be expected but response times are likely to be slightly increased as many schools will be updating websites on a regular basis.

Installations Team

Our installations team are aware of the potential restrictions for visiting schools but will continue to operate as normal until otherwise advised. If you have scheduled works due to take place at your school that cannot be completed due to access restrictions please can you contact us as soon as possible to re-arrange.

Testimonials

  • Primary Technology and Sahara Presentations have been working together for over seven years and the relationship has moved from strength to strength based on mutual trust and respect. It is clear to us that the knowledge and professionalism of the Primary team has kept them... read more


    Sahara

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  • We are very impressed with all aspects of the services received from PT. Their extensive knowledge, enthusiasm and speed in providing and acting upon questions we’ve asked and issues that have arisen have been fantastic. Its nice to know we can get such quality personalised... read more


    Savile Park Primary School

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  • We changed our technical support provider to Primary Technology and have not looked back! The passion and commitment to ICT is great. They help increase staff confidence in ICT, which helps to keep our ICT suite fully booked!


    Woodside Academy

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  • We'd like to say a big thank you to the Primary Technology guys who have been in school during our OFSTED. Primary Technology's level of service and knowledge to date, not to mention their enthusiasm for the job, has left us all kicking ourselves that... read more


    Worth Valley

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  • We changed over from our previous provider to Primary Technology in April 2008, there is no looking back. The level of services provided reminds me weekly that we have made the right choice. I look forward to developing our school facilities with our new found... read more


    St Columba’s Catholic Primary School

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  • Primary Technology provides a complete primary school IT support package. They combine extensive up-to-date knowledge about cutting edge IT hardware with an awareness of what could be used to enhance pupil learning.


    Newby Primary School

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  • Since we subscribed to Primary Technology's technical support we have received fantastic help and consultation on a weekly basis, with improvements that allow us to move ICT forward and plan for the future. The services are quality, good value and highly recommended!


    Low Moor C.E. Primary School

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  • Primary Technology have been a fantastic partner supporting our school's ICT needs. They have been reliable whenever they have worked in the school and they strive to give us good value. When we ask for advice and support they always go the extra mile. I... read more


    Heaton Primary School

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  • Once again, the service on the ground and remotely has been fantastic. I really enjoyed working to develop the website and the training delivered to staff was very well received. Our IT technicians have been fantastic in school this year again and I have really... read more


    Menston Primary School

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  • Our IT technician has been incredible and is taking the school from strength to strength with regards to our ICT provision. His insight and knowledge is incredible, we feel privileged to have him working with us. You have such am amazing and talented team of... read more


    Robin Hood Primary School

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