A few of you may have already noticed we’ve started to introduce a new support system to PrimaryBlogger over the last few days. The change has come after we’ve had a few troubles with the old support site, again a few of you may have noticed this, so we decided it was time for a change.
We won’t unfortunately be able to move over your previous tickets, but if you have any unresolved problems please head here and open a new ticket.
We’ve worked to improve the knowledgebase with more in-depth categories and more topics. It’s something we’ll continue to add to over the coming few weeks; if you can think of anything you’d like to see in there please let us know.
As before, the tickets and knowledgebase are both accessible from your blog dashboard or the PrimaryBlogger homepage. You can submit a ticket by heading to primaryblogger.co.uk/support.
The PrimaryBlogger Team
Some users have experienced problems recently which are unfortunately theme related. Some users have been unable to add media and other users’ blogs haven’t been loading on the front-end, whilst dashboard access has remained okay.
If you’re experiencing such issues, we can confirm that they are most likely theme-related and choosing an alternative theme, should, in most cases resolve the issue.
We have unfortunately had to remove some themes that are no longer updated and have become incompatible with the latest versions of WordPress and certain server configuration.
One theme that has been badly affected is the ‘Nature’ theme, and this theme amongst others has unfortunately had to be removed. If you come across the same issue and are using a different theme, please take note of the name and let us know.
Apologies to any users that have been inconvenienced by this.
The PrimaryBlogger Team
At long last we have released our new and updated version of Classdroid and introduce to the world Classdroid Pro!
For those unfamiliar with Classdroid it is an Android app designed to work with PrimaryBlogger (or any WordPress blog) to allow teachers to instantly photograph pupil’s work, grade it and up it directly to the blog.
The most noticeable update to Classdroid is that it has been given a face lift and an improved lay out which now includes video tutorials and the ability to send feedback about your experience directly to us (both positive and negative, we aim to please and appreciate any feedback).
Along with these cosmetic improvements many bug fixes have been implemented such as issues with resizing of images and posts failing to upload.
Classdroid Pro extends the functionality of the free version of Classdroid and enables advanced features such as:
– Ability to Group Pupils
– Attribute Work To More Than 3 Pupils (No Limit)
– Mutliple Grading Schemes (0-5 Stars, UK KS 1-3 Levels, UK EYFS)
– Record Video and/or Audio
– Upload Media Recorded On The Device Outside Of Classdroid Pro
– Use Proxy Settings
Classdroid Pro is now available on Google Play for an introductory promotional price of £1.49
Please note that although Classdroid is designed to work with WordPress based blogs/sites only PrimaryBlogger blogs are fully supported.
Get them now on Google Play:
You can chat with us on Twitter @Classdroid
We’ve just updated PrimaryBlogger to the latest version of WordPress, 3.5! This may mean nothing to you; WordPress is the software that PrimaryBlogger runs on.
The latest iteration brings in a redesigned media (image, audio, video and document) uploader that now allows you to insert more than one file into a post at a time. Just click the Add Media button in the post editor. This will save some people a massive amount of time!
They’ve also added Hi-DPI icons to all the menus, so those of you lucky enough to have an iPad 3 or fancy MacBook Pro will now have clearer images in the admin area menus. Along with the new icons is a streamlining of buttons and other user interface elements, such as the post editor menu bars, to make them look nicer.
If you want some more information on what’s changed with the latest update, have a read of the WordPress blog.
If you have any questions or problems with your blog, as always please let us know at: http://support.primaryt.co.uk.
Due to compatibility issues users are seeing with Internet Explorer and PrimaryBlogger, we’ve decided to try something out over the next few days. Google have created a plugin for Internet Explorer that allows it to run like a modern browser, such as Google Chrome or Firefox, but without having to install another browser.
When you visit the admin Dashboard area without the plugin installed, a popup will show asking you to install Chrome Frame. Once the plugin is installed it won’t ask you again. The plugin can be installed on any machine, in school or at home, and will not harm your computer in any way. In fact it will make it much better, allowing a consistent graphical user experience that we’ve recently designed for modern browsers. You won’t even have to refresh the page, it will automatically load all PrimaryBlogger pages using the plugin.
Hopefully we’ll see a massive increase in happy users and cut down on minor problems that Internet Explorer users are facing.
Feel free to leave a comment with your thoughts under this post!
Sorry for the lack of updates, but we’ve been especially busy readying new products at Primary Technology, so our updating of the blog has been a bit lax.
Anyway, if you haven’t noticed already, we’ve updated the design of the PrimaryBlogger Dashboard area to make it more visually appealing and easier to find things.
Unfortunately for some, you might not get the greatest version of the design due to your web browser if you’re using Internet Explorer. Internet Explorer, isn’t a very good web browser as they don’t adhere to the latest web standards. This means that if we use something like shadows or rounded corners they won’t show up as they’re not supported, couple that with the fact it’s slow and insecure at the best of times and you can see why Primary T dislikes it. Thankfully there’s a solution, but you’ll need to read our next blog post to find out what it is!
If you have any feedback on the redesign, or ideas on how we could improve it, feel free to leave us a comment on here, use the Primary Technology (PT) Support Website, chat to us on our new Live Chat facility on all PT service websites when we’re online or use the request a feature button in the bottom right of the screen in the Dashboard.
PrimaryBlogger is going to be down for 1 day on Wednesday 6th April whilst we perform essential maintenance and upgrades. We apologise for any inconvenience this may cause.
We’ve had a few reports recently of blogs receiving more spam comments than usual. Although in most cases these comments won’t appear on your blog because you’ve got all comments set to be moderated, receiving the comment notification emails and having to sift through the comments on your blog can become a little frustrating.
To combat these, we’ve installed a new add-on and made it available to all users, whether you have pbPro, a free blog or are on a free trial.
As soon as the add-on is activated it should stop most of the spam comments on your blog. Although we can’t guarantee it will stop all spam comments, we’ve seen great results with it so far.
To activate the add-on, visit the Add-ons page on your blog and locate the add-on called ‘Anti Spam’. Simply click activate and you’re all set, it just works!
PrimaryBlogger is going to be down for 1 day on Thursday 29th October whilst we perform essential maintenance and upgrades. We apologise for any inconvenience this may cause.
We are carrying out some necessary PrimaryBlogger maintenance this evening which may result in some temporary disruption to the service. We apologise in advance for any inconvenience this may cause.