• Tel: 01274 649731

Primary Technology Ltd

Primary Pad and My School Closures update

Hi everyone,

We feel its important to keep you as up to date as possible on our services so here goes…
Primary Pad has become extremely popular, extremely quickly, we are now providing more pads to education than anyone else in the world.
Firstly we want to extend our thanks to @xannov @ianaddison and Sarah C for their help in testing over the last few days.
We had a little downtime this morning, sorry about that. We asked our hosted services manager to snapshot all of the servers and we had forgotten to put a script on restart to restart the Java VM that hosts Primary Pad (Etherpad). We have now added the Primary Pad server to our network monitoring system so if anything bad happens we will receive an SMS / email, again, our apologies for this downtime.
We have been working flat out in the office this week, mostly because my school closures has been flooded with closure requests (due to the extreme weather conditions in the UK) and we have been working super hard trying to handle that.
Why did we prioritise this over Primary Pad? Well we had 10,000 requests per day on my school closures on Monday, Tuesday and Wednesday – compare this to only a few thousand per day on Primary Pad. We decided it was more important to handle the closure issues (we had to sent over 50,000 emails each day). So again, our apologies and I hope you can understand why we made the decision we did at the it seemed like the right thing to do.
An update on stability: We have called in 1 senior java developer and 3 trainee developers to help us contribute back to the etherpad project and to develop Primary Pad further. These come at a price so please get your schools signing up for the premium service, at just £200 it’s an absolute bargain! We literally need the money to buy RAM for the free hosting service, without any customers before April we will have to start throttling the free service.
If you want more granular information about the work we are currently doing on Primary Pad then please visit this faq.
Thanks everyone for your kind support over the last few days.


  • Primary Technology and Sahara Presentations have been working together for over seven years and the relationship has moved from strength to strength based on mutual trust and respect. It is clear to us that the knowledge and professionalism of the Primary team has kept them... read more


    all testimonials

  • We are very impressed with all aspects of the services received from PT. Their extensive knowledge, enthusiasm and speed in providing and acting upon questions we’ve asked and issues that have arisen have been fantastic. Its nice to know we can get such quality personalised... read more

    Savile Park Primary School

    all testimonials

  • We changed our technical support provider to Primary Technology and have not looked back! The passion and commitment to ICT is great. They help increase staff confidence in ICT, which helps to keep our ICT suite fully booked!

    Woodside Academy

    all testimonials

  • We'd like to say a big thank you to the Primary Technology guys who have been in school during our OFSTED. Primary Technology's level of service and knowledge to date, not to mention their enthusiasm for the job, has left us all kicking ourselves that... read more

    Worth Valley

    all testimonials

  • Primary Technology provides a complete primary school IT support package. They combine extensive up-to-date knowledge about cutting edge IT hardware with an awareness of what could be used to enhance pupil learning.

    Newby Primary School

    all testimonials

  • Since we subscribed to Primary Technology's technical support we have received fantastic help and consultation on a weekly basis, with improvements that allow us to move ICT forward and plan for the future. The services are quality, good value and highly recommended!

    Low Moor C.E. Primary School

    all testimonials

  • Primary Technology have been a fantastic partner supporting our school's ICT needs. They have been reliable whenever they have worked in the school and they strive to give us good value. When we ask for advice and support they always go the extra mile. I... read more

    Heaton Primary School

    all testimonials

  • Once again, the service on the ground and remotely has been fantastic. I really enjoyed working to develop the website and the training delivered to staff was very well received. Our IT technicians have been fantastic in school this year again and I have really... read more

    Menston Primary School

    all testimonials

  • Our IT technician has been incredible and is taking the school from strength to strength with regards to our ICT provision. His insight and knowledge is incredible, we feel privileged to have him working with us. You have such am amazing and talented team of... read more

    Robin Hood Primary School

    all testimonials

  • We originally purchased two interactive screens under the guidance and recommendation of Primary Technology. Within 18 months, we have replaced all our screens within school as the technology is far superior in terms of quality, clarity and usability - They provide an excellent teaching and... read more

    Heaton St Barnabas’ C of E (VA) Primary School

    all testimonials