SIMS Support

SIMS Network and Application Support

SIMS network support is provided in partnership with the Westfield Centre from Lancashire County Council. We provide timely and proactive network support whilst liaising with the Westfield Centre for SIMS.NET, FMS application support and training.

Support Features

  • Weekly Onsite Technical Support for Admin Network
  • SIMS Phone Support
  • SIMS Remote Fixing and Live Support
  • Remote, Onsite and Automatic Upgrades for SIMS
  • Daily Remote Backup
  • Online Fault Reporting
  • SIMS Hardware Support
  • 24/7 Server Health Monitoring

The SIMS service comes as an add-on to the Curriculum service and your support engineer will be the first point of contact for all your support calls (you can also call the support team directly).

When there is a complex SIMS problem your engineer will contact the Westfield Centre and liaise with their extensive Service Desk to solve the problem.

Electronic Registration

Make efficiency savings by allowing teachers to input their registers directly into SIMS from their classroom.

Cost-effective

Our SIMS support packages can help schools to cut back on the cost of supporting administrative systems.

Extended Service

We also provide an Extended SIMS Support Service where we provide extra support during critical times of the year. During Census and Year-End procedures we will be available within 5 minutes to ensure that all your technical requirements are met and there are no delays to the critical tasks that need to be completed.

Pricing for 2010-2011

Support is priced on a per-pupil basis:

Base Package: £1,400
Plus: £2 per pupil.


Contact Us for more details.